FAQ's
What is an eSIM?
An eSIM (Embedded Subscriber Identity Module) is a digital SIM that allows you to activate a cellular plan from a carrier without using a physical SIM card.
How do I install an eSIM?
Install your eSIM by scanning the QR code we provide upon purchase. Follow the on-screen instructions on your device to complete the setup.
Which devices are compatible with eSIMs?
eSIMs offered through Kangoesim are compatible with most modern smartphones, tablets, and smartwatches that support eSIM technology. Please check your device's specifications to ensure compatibility.
Can I use my eSIM while travelling internationally?
Yes, Kangoesim specializes in offering eSIMs for international travellers. You can choose eSIM plans suitable for various global destinations, ensuring connectivity without the high roaming charges.
How do I switch between multiple eSIM profiles?
You can manage your eSIM profiles directly from your device’s settings. Go to the cellular plan settings, select the eSIM you wish to activate, and toggle it as your active plan.
Can I use both a physical SIM and an eSIM at the same time?
Yes, if your device supports dual SIM technology, you can use both a physical SIM and an eSIM simultaneously.
How do I purchase an eSIM?
Browse available eSIM plans on the Kangoesim website, select your destination and plan, complete the transaction, and receive your QR code for activation.
What if my eSIM isn't working?
Ensure your device is compatible and that you've followed the activation instructions. If you continue to experience issues, please reach out to our customer support.
Can I delete an eSIM profile purchased?
Yes, you can delete an eSIM profile from your device’s settings. Note that reactivation may require a new QR code or coordination with the provider.
How secure are eSIMs?
eSIMs provide enhanced security compared to traditional SIMs, as they cannot be physically removed or swapped without your knowledge.
How do I manage my eSIM settings?
Manage your eSIM settings directly from your device's cellular or mobile data settings menu, where you can activate or deactivate various eSIM profiles.