Terms and Conditions
Welcome to Kango Mobile! We offer global eSIM services that allow you to stay connected effortlessly. These Terms and Conditions govern your use of Kango Mobile’s products and services, including our eSIM technology, website, support, and related offerings (collectively called the “Services”). By using or purchasing our Services, you agree to these Terms, as well as our Privacy Policy, Refund Policy, and any other policies we may publish in the future.
1. Privacy and Data Protection
Your personal data is important to us, and we are committed to protecting it. Our Privacy and Cookie Policy explains how we collect, process, and protect your information in compliance with GDPR and other applicable data privacy laws. By accessing our Services, you consent to these practices.
2. Payment and Refunds
2.1. Fees and Billing: All fees for using Kango Mobile’s Services are processed through Shopify payments. If applicable, VAT will be included in the charges. You are responsible for covering any costs associated with your account.
2.2. Refund Policy: Refunds are subject to our Refund Policy, which is based on factors like device compatibility, successful activation, and following troubleshooting procedures.
2.3. Modifications and Cancellations: Requests to modify or cancel a service must be submitted in line with our Refund Policy guidelines.
3. Service Usage
3.1. Eligibility: Your device must be eSIM-compatible and not locked to any carrier in order to use our Services. Device and network compatibility are required to access the full range of Services.
3.2. Account Creation: You may be required to register an account with personal information to use our Services. You are responsible for keeping your login details secure and for all activity carried out through your account.
3.3. Lawful Use: You agree to use our Services in accordance with all applicable laws and these Terms. Any misuse of our Services, including actions that may disrupt or harm the Services or other users, is prohibited.
3.4. Network Operator Terms: Certain network providers we collaborate with may have additional terms specific to their services, which you are also bound by. These can be found on the operators' websites: EE - https://ee.co.uk/help/help-new/terms-and-conditions.
3.4.1. Information - https://ee.co.uk/help/terms-and-conditions/mobile/pay-as-you-go/contract-information
3.4.2. Terms & Conditions - https://ee.co.uk/help/terms-and-conditions/mobile/pay-as-you-go/network
3.4.3. Privacy Policy - https://ee.co.uk/eeprivacycentre/ee-privacy-policy
4. Intellectual Property
All intellectual property, including logos, trademarks, and content displayed on our website or within our Services, is the property of Kango Mobile or our licensors. You may not reproduce or use any of this material without written permission from Kango Mobile.
5. Limitation of Liability
Kango Mobile is not liable for any indirect, incidental, special, or consequential damages that arise from your use or inability to use the Services. This includes but is not limited to errors, delays, service interruptions, data loss, or reliance on information provided by Kango Mobile.
6. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of England. Any disputes will be subject to the jurisdiction of the courts in that region, without regard to conflict of law principles.
7. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon being posted on our website. Your continued use of the Services after changes are made indicates your acceptance of the revised Terms.
8. Contact Us
If you have any questions regarding these Terms, our services, or any other concerns, feel free to reach out to us at Contact@kangomobile.com.