Why isn’t my eSIM working?
Your eSIM might not function due to several reasons. Try these quick troubleshooting steps to identify and resolve the issue.
Where does my eSIM work?
Your eSIM works only within its designated coverage area. For example, a USA eSIM operates only in USA. If used outside this zone, it won’t connect until you are in the correct region.
How to troubleshoot your eSIM: s
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Verify Installation
Ensure your eSIM is properly installed. Check in your device settings under SIMs — it should be visible and labeled distinctly. If not, consult the guide: “Why can’t I find my eSIM in device settings?” -
Follow Connection Steps
Make sure the eSIM is activated and selected for data, calls, and texts as applicable. Refer to your installation guide in the app under My eSIMs > Details or Connect to Network. -
Disable Airplane Mode
Airplane mode disables all wireless signals. Turn it off, then wait a few seconds for your device to search for networks. -
Review APN Settings
Some eSIMs need manual APN entry. Check your instructions—if necessary, input the APN details in your device’s network settings. -
Enable Data Roaming
If required, turn on data roaming in your device settings. For iOS, do this per SIM; for Android, it applies globally. -
Select Network Manually
If automatic connection fails, choose a network manually from the available list in your device’s network settings. -
Deactivate Other eSIMs
If multiple SIMs are active, disable others temporarily to avoid interference. -
Adjust Network Mode
Try switching from 5G to 4G/LTE or 3G. Adjust this in your device’s network settings. -
Restart Your Device
A simple restart can refresh your connection and fix temporary issues. -
Check Signal Coverage
Weak or no signal in your area can prevent connection. Confirm your location is within coverage.
If issues persist, contact Kango Mobile support anytime — we’re available 24/7 to assist you.
